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WPS's Client Services division offers a full range of support services for its agent banks, and merchants. Client Services includes: MerchantProcessingCenter: From processing new merchant applications to maintaining existing merchant accounts, the MerchantProcessingCenter ensures that sales representatives can board merchants with confidence and that the merchants' accounts will be updated efficiently. WPS sets the standard for accuracy and speed, resulting in a fast approval on new applications and account updates and improved overall customer satisfaction. Merchant Services Platinum Services Quality Assurance
Merchant Services: Merchant Services' goal is one-call resolution, and with average hold times of less than 60 seconds, WPS's responsiveness allows its merchants to get back to their business quickly. Merchant Services is available from 8:00 AM - 5:30 PM (central time), Monday through Friday, at 1-800-387-6458 (option #2). Outside of these hours, callers may leave voicemail messages for a return call the next business day. Requests for research or assistance may be faxed to 1-877-226-4471 or emailed to firstname.lastname@example.org.
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Platinum Services: Platinum Services understands that high-volume business brings with it unique needs. This elite-service team has undergone extensive training to give special attention to high-volume merchants, resulting in hold times averaging less than 45 seconds. Providing unparalleled service and support to WPS's sales representatives, agent banks, and major merchants sets the Platinum Services department apart. A team of experienced and seasoned service personnel, the Platinum Services team has an average tenure of 4+ years at WPS, ensuring that all customers receive the highest level of knowledge and experience available to resolve their service inquiries.
Quality Assurance: At WPS, good service is not good enough. To ensure that our customers and their merchants receive great service, the Quality Assurance team continually monitors the performance of WPS's support staff. Measuring production results through statistical analysis, Quality Assurance ensures that sales representatives and their merchants are receiving the most responsive service available. Additionally, Quality Assurance monitors phone calls and measures the results of each service employee, comparing their performance to the quality assurance standards set for the company. These standards were established because of WPS's commitment to world-class service by creating the habit of excellence.